Grievance Redress Mechanism (GRM) Brochure

This Grievance Redress Mechanism (GRM) Brochure produced by Lagos APPEALS provides an effective avenue for aggrieved persons to express their concerns and for resolving disputes that arise in the process of implementation of project activities in the state. it is to also promote a mutually constructive relationship among farmers, community members, project affected persons, government and investors.

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Sensitization Meeting on GRM and GBV for Rice, Wheat and Tomato farmers in Kano State.

Effectively addressing grievances from people impacted by World Bank projects is a core component of managing operational risk. Grievance redress mechanisms (GRMs) can be an effective tool for early identification, assessment, and resolution of complaints on projects. Understanding when and how a GRM may improve project outcomes and this can help both project teams and beneficiaries improve results. Project-level GRM is a problem-solving mechanism of World Bank supported projects established and managed by Borrower Project staff that facilitates the resolution of grievance raised by people directly affected by environmental and social impacts under World Bank financed projects. It provides a…

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